Базовый курс Часть 2 Учебное пособие Второе издание, переработанное Томск 2003 удк 628. 91

UNIT 3

Staying at a Hotel

I. Read the following passage and memorize the information given.

II. Agree or disagree with the following statements using the expressions from the bubble.

1. 
   If the guest wants his breakfast in his room, the desk-clerk or manager will bring it to him.
   
2. 
   Guests should tell the desk-clerk the date when they plan to leave the hotel.
   
3. 
   The duty of the porter is to help the guests with their luggage.
   
4. 
   The rates for those who stay at a hotel longer are higher than for those who stop for a night or two.
   
5. 
   Guests of hotels cannot receive letters or post-cards.
   
6. 
   Returning to the hotel late at night, the guests should not make much noise.
   
7. 
   The guests must leave the key at the desk when going out.
   
8. 
   Suites are usually the cheapest rooms in hotels.
   
9. 
   The hotels at seaside resorts are usually full in winter.
   
10. 
    There’s a rule at hotels requiring that guests should pay in advance.
    

III. Read the following letters.

IV. Write a letter to reserve a room at the Hotel Wellington, Waterloo Street, London. And then write a reply from the hotel. Begin your letters Dear Mr.....

V. Read the dialogue and pay attention to the sentences in bold type.

VI. You are in a hotel. You have some requests and phone receptionist from your room. Use the following ideas and expressions from the bubble.

1. 
   There are no towels in your room. You say …
   
2. 
   You’d like some tea and a sandwich in your room. You say…
   
3. 
   You can’t get the television to work. You say …
   
4. 
   You want receptionist to recommend a good place to eat. You say …
   
5. 
   You want to be woken at 7.00 in the morning and have breakfast in your room. You say …
   

VII. Make up a dialogue. Imagine that you arrive at the hotel with which you have reserved a room in advance. Your room is overlooking the street with heavy traffic and there’s no TV in it. But you’d like the room overlooking the Thames and TV.

VIII. Study these problem situations. Discuss and dramatise them.

IX. Answer the questions.

1. 
   Why is it good to reserve rooms in advance?
   
2. 
   In what ways do people usually reserve rooms with hotels?
   
3. 
   What are guests required to do first when they arrive at a hotel?
   
4. 
   What services does a guest get at a modern hotel?
   
5. 
   Can meals be served in his room (at his wish)?
   
6. 
   What rules for hotel guests do you know?
   
7. 
   What are the duties of the receptionist (chambermaid, porter)?
   

X. Make up a story based on your own experience of staying at a hotel. Use the plan given:

1. 
   reason of your staying at a hotel;
   
2. 
   town, location; name of the hotel;
   
3. 
   standard of service;
   
4. 
   whether you liked it or not;
   
5. 
   other remarks.