Название тем
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Перечень вопросов для обсуждения темы
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Учебно-методическая литература
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Служба приема и размещения
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What is a single room?
What is a double room?
What is a twin room?
What is a suite?
What is a penthouse?
What are the duties of a receptionist?
When guests arrive at the reception, what does the receptionist say to them?
What kind of service is B&B?
What items are included in the registration form?
When is an extra bed required?
Why do people often prefer rooms with shower?
Why is it advisable to make advance reservations?
What do you do when you leave the hotel?
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Учебное пособие “Staying at a Hotel”, Т.И. Милостивая, М. 2010.
Учебные матери алы на базе учебника Be My Guest (English for the Hotel Industry), М. 2005, уроки 2, 15.
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Услуги в гостинице
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Where can you leave your car if you travel by car?
Where can you have your things washed?
Where can you have your clothes cleaned?
Where can you leave your jewelry and other valuables?
Where can you buy theater or concert tickets?
You have Euros but you need Pounds, where will you go and what will you say?
Where will you go if you want to have a bit of exercise and then relax?
What services does a business center provide?
Tell a few words about the amenities in a 5-star hotel.
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Учебное пособие “Staying at a Hotel”, Т.И. Милостивая, М. 2010.
Учебные матери алы на базе учебника Be My Guest (English for the Hotel Industry), М. 2005, урок 5
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Организация медицинского обслуживания
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Are you in good health?
Did you often have colds when you were a child?
What are the symptoms of flu?
What should a doctor do to diagnose you?
When were уyou ill last time?
How long were you ill?
What were you ill with?
What were the symptoms?
What prescription did the doctor write out for you?
How did you take the medicine?
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Учебное пособие "At the Doctor's" Т.И. Милостивая, М. 2009.
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Организация питания в гостинице
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Where can foreigners have meals in Moscow?
What dishes of Russian cuisine can you recommend a foreigner to try?
What questions should you ask a person who’d like to reserve a table in a restaurant?
What drinks are usually offered in restaurants?
How can the bill be paid?
What starters do you know?
What can you have for the main course?
What can you have for dessert?
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Учебное пособие “The Food We Eat”, Е.Г. Петра шевская, Т.М. Гущина, М. 2008.
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Проблемы и способы их решения
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How should you deal with a complaint? What steps should you take?
What do you say to find out what's wrong?
What do you say to show you understand the problem?
What do you say to apologize for the situation?
What do you say to promise action as soon as possible?
What service will you contact if the sheets in the gust's room were not changed?
What service will you contact if the guest's room door won't open?
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Учебные матери алы на базе учебника Be My Guest (English for the Hotel Industry), М. 2005, урок 8
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